FAQs & Troubleshooting
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218 Results
- 1How do I connect the printer to my computer via Wi-Fi® using an access point?
- 2What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 3Using Cable Label Tool
- 4Using the Communication Settings (for Windows)
- 5Where can I download the latest P-touch Editor for Mac?
- 6Using the Printer Setting Tool (for Mac)
- 7The label does not cut well.
- 8I cannot print using FLe tape and get an error message.
- 9When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 10Where can I find the IP addresses of my computer and the printer?
- 11I cannot print using a HSe cassette.
- 12Installing the software
- 13Printing is not possible. (USB connection)
- 14I cannot connect my printer to the wireless network with WPS when using WPA3.
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17How can I connect my printer wirelessly?
- 18What options are available for label feeding and cutting?
- 19I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 20I cannot connect my machine to the wireless network.
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 23Can I use the app with my iPad? (iPrint&Label)
- 24My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 25Using the Printer Setting Tool (for Windows)
- 26I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 27I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 28I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 29How can I connect the printer to my mobile device?
- 30I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 35How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 36Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 37Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 38How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 39(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 40How can I reset the printer?
- 41When I print characters, they appear faint.
- 42I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 43P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 44Can I create a label with time&date? (iPrint&Label)
- 45How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 46Where can I find my Brother printer's serial number?
- 47Where can I find the printer's network settings, such as IP address?
- 48How to install the rechargeable Li-ion battery (optional)
- 49Printing is not possible. (P-touch Editor5.3 for Mac)
- 50The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.