FAQs & Troubleshooting
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163 Results
- 1I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 2The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 3I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 4Where can I download the latest P-touch Editor for Mac?
- 5The printer does not print from my mobile device or does not print correctly.
- 6The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 7I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 8How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 9I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 10The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 14The printer is not connected to my mobile device correctly.
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 17What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 18When I try to print the printer information, the red lamp flashes and the print does not start.
- 19How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 20I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22Where can I find my Brother printer's serial number?
- 23When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 24Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 25Installing the software
- 26Using the Printer Setting Tool (for Mac)
- 27The label does not cut well.
- 28Printing is not possible. (USB connection)
- 29What do the indicator lights mean?
- 30How to change the rechargeable Li-ion battery
- 31How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 32P-touch Editor crashes when I open it on my Mac.
- 33How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 34A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 35How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 36(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 37I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 38What Android™ mobile application can I use?
- 39There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 40If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 41Where can I download Brother iPrint&Label? (iPrint&Label)
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44How is the print head cleaning cassette used?
- 45(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 47How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 48The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 49How to identify your Operating System (OS) for Windows or Mac
- 50When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)