FAQs & Troubleshooting
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Popular |
55 Results
- 1What do the indicator lights on the printer mean?
- 2How do I transfer label templates with P-touch Transfer Express?
- 3How do I transfer label or slip templates?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5What Android™ mobile application can I use?
- 6The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 7How to open the Devices and Printers window
- 8I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 9Can I use my car cigarette lighter socket to charge the battery?
- 10What is the difference between the Auto Format command and the Apply Layout Style command?
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12Printing is not possible. (USB connection)
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15How to identify your Operating System (OS) for Windows or Mac
- 16Is it possible to use a rubber stamp on the thermal paper?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20I connected multiple printers of the same model to one computer but can only print from one of them.
- 21How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 22When I try to use the database function, an application error occurs.
- 23I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 24I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 25The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 26When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 27Where can I find my Brother printer's serial number?
- 28P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 29How long does it usually take to charge the battery?
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 32The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How do I transfer templates or other data from the computer to the printer?
- 35How to delete the registry information and files related to the printer driver
- 36How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 37The AC adapter does not work.
- 38How do I print the inserted image maintaining its original size?
- 39The printer will not turn on.
- 40How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 41When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 42The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 43Are there any precautions needed when using thermal paper?
- 44Error messages do not appear when using the USB connection of my printer.
- 45The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 46What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 47How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 48Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 49The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 50The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
