FAQs & Troubleshooting
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53 Results
- 1I cannot open a file I created using P-touch Editor. (P-touch Editor 5.x for Windows)
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How to install Brother software on a computer not connected to the Internet
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6How long does it usually take to charge the battery?
- 7I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 8Printing is not possible. (USB connection)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13Installing the software (for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15How to open the Devices and Printers window
- 16How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20Where can I find my Brother printer's serial number?
- 21What Android™ mobile application can I use?
- 22I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 23How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 25I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 26What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 27I connected multiple printers of the same model to one computer but can only print from one of them.
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29How to identify your Operating System (OS) for Windows or Mac
- 30Can I use my car cigarette lighter socket to charge the battery?
- 31What do the indicator lights on the printer mean?
- 32The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 33How to use P-touch Library
- 34The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 35How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 36The AC adapter does not work.
- 37Is it possible to use a rubber stamp on the thermal paper?
- 38There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 39How do I connect the printer via Bluetooth®?
- 40What iOS mobile application can I use?
- 41Error messages do not appear when using the USB connection of my printer.
- 42How do I transfer templates or other data from the computer to the printer?
- 43How do I print vertical text? (P-touch Editor 5.x for Windows)
- 44How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 45How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 46The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48How do I uninstall the printer driver?
- 49How to delete the registry information and files related to the printer driver
- 50How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)