FAQs & Troubleshooting
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64 Results
- 1How do I transfer label or slip templates?
- 2The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 3Where can I find my Brother printer's serial number?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9What Android™ mobile application can I use?
- 10How to open the Devices and Printers window
- 11How do I uninstall the printer driver?
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15How to delete the registry information and files related to the printer driver
- 16How to identify your Operating System (OS) for Windows or Mac
- 17Can I use my car cigarette lighter socket to charge the battery?
- 18How long does it usually take to charge the battery?
- 19Printing is not possible. (USB connection)
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 22I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 23The printer will not turn on.
- 24How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 30How do I transfer label templates with P-touch Transfer Express?
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 33The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 34(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 35How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 36How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 37What do the indicator lights on the printer mean?
- 38My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 39How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 40(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 41The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 42When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 43I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45Error messages do not appear when using the USB connection of my printer.
- 46The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 47Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 48What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 49How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 50The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)