FAQs & Troubleshooting
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296 Results
- 1Set up a Scan to Network Profile
- 2Paper Tray not detected/ Paper Tray #1 not detected
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4Paper Size Mismatch
- 5(Video) Load A3/Ledger paper
- 6Paper Jam
- 7The printer status is Offline or Paused.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10No Paper / No Paper Fed
- 11Telephone Line Interference/VoIP.
- 12Print using only the black ink tank when the Color tanks have run out.
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14Correct the Paper Feed to Clear Vertical Lines
- 15(Video) Load A4/Letter paper
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Load Documents on the Scanner Glass
- 18(Video) Fill the ink tanks
- 19How to identify your Operating System (OS).
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Other Problems
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Load Ledger, Legal, or A3 Size Paper in Tray #1
- 24Reduce Printing Noise
- 25Load Photo Paper in Paper Tray #1
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27Refill Ink
- 28Load Letter, A4, or Executive Size Paper in Tray #1
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Check the Print Quality
- 32Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 33(Video) Unpack your Brother machine
- 34Unable to Print XX
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Load Envelopes in Paper Tray #1
- 37Load Paper in the Multi-purpose Tray (MP Tray)
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39Check the Print Alignment from Your Brother Machine
- 40Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Enable the Brother machine's network interface.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45What is the recommended paper?
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Remote Retrieval Commands
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Print as a Poster (Windows®)
- 50Protect your Brother machine against unauthorised access over the network