FAQs & Troubleshooting
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152 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4Replace the Waste Toner Box
- 5Paper is Jammed in the 2-sided Tray
- 6Vertical colored streaks or bands appear on the page
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8Document Jam
- 9What driver package format is supported by my Linux distribution?
- 10Cartridge Error
- 11Color offset
- 12Ghosting images
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Uneven color density across the page
- 15Toner scatter or toner stain
- 16Paper is Jammed Inside the Machine
- 17Set Telephone Line Compatibility for Interference and VoIP Systems
- 18Discover the MAC address of the Brother network card
- 19Adjust color settings by using the custom setting in the printer driver (Windows only)
- 20Storage Full
- 21Paper is Jammed in the Back of the Machine
- 22Replace the Drum Unit
- 23Replace the Toner Cartridge
- 24Access Web Based Management
- 25Install the Brother Mobile Connect application (for mobile device)
- 26Too Many Trays
- 27Unusable Device
- 28Cooling Down
- 29Can I print in monochrome if one of the color toners run out?
- 30What is the default password for my BRAdmin or Web Based Management?
- 31Toner Low
- 32Reset the Network Settings to the Factory Settings
- 33What is the recommended paper?
- 34The scanning speed is slow when scanning from my machine. (Windows)
- 35Use Universal Print (Windows)
- 36Check the remaining ink or toner level (Linux)
- 37Media Type Mismatch or Media Mismatch
- 38Toner Error
- 39Tray 2 Error / Tray 3 Error / Tray 4 Error
- 40The printer status is Offline or Paused.
- 41Cannot Detect
- 42The color of your printouts is not what you expected
- 43Print the Network Configuration Report
- 44Print the WLAN report
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46What is the default password for my Brother machine?
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48I cannot print using my Brother machine on a wired network (Windows/macOS)
- 49I cannot print on a wireless (Wi-Fi) network (Windows)
- 50Cannot Scan ##