FAQs & Troubleshooting
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152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Replace the Drum Unit
- 7Replace the Toner Cartridge
- 8Use Universal Print (Windows)
- 9Replace the Waste Toner Box
- 10Storage Full
- 11Ghosting images
- 12Vertical colored streaks or bands appear on the page
- 13Too Many Trays
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Discover the MAC address of the Brother network card
- 17Adjust color settings by using the custom setting in the printer driver (Windows only)
- 18Color offset
- 19Paper is Jammed in the Back of the Machine
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22Uneven color density across the page
- 23Paper is Jammed in the 2-sided Tray
- 24Media Type Mismatch or Media Mismatch
- 25Enable the Brother machine's network interface.
- 26Cannot Scan ##
- 27The color of your printouts is not what you expected
- 28Out of Memory/Print Data Full
- 29Can I print in monochrome if one of the color toners run out?
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Wrong Toner Cartridge
- 33Cannot Print ##
- 34Toner Low
- 35Document Jam
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Condensation
- 38Drum !
- 39The printer status is Offline or Paused.
- 40Paper is Jammed Inside the Machine
- 41Load Documents in the Automatic Document Feeder (ADF)
- 42No Toner
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 44What is the recommended paper?
- 45Reduce Toner Consumption
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Toner Error