FAQs & Troubleshooting
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368 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Curled or wavy
- 3I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4Replace Drum
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What can happen if the wrong paper is used in your machine.
- 9Customize the Home Screen for ease of use.
- 10The printer status is Offline or Paused.
- 11Replace the Toner Cartridge
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13What is Brother iPrint&Scan?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Setup a Brother machine on a wireless (Wi-Fi) network.
- 16Set up a Scan to Network Profile
- 17Tray 2 Error / Tray 3 Error / Tray 4 Error
- 18Print the Network Configuration Report
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Envelope creases
- 21Wrinkled printout
- 22Scan Using Secure Function Lock 3.0
- 23(Video) Load an Envelope (MP Tray)
- 24I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 25Replace PF Kit xx
- 26Replace Laser
- 27Ghost
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29What is the default password for my Brother machine?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 33Install the optional lower tray
- 34What is the recommended paper?
- 35Can I print in monochrome if one of the color toners run out?
- 36Use voice mail on the same line as my Brother machine.
- 37Paper is Jammed underneath the Paper Tray
- 38Paper is Jammed in the Back of the Machine
- 39Paper is Jammed Inside the Machine
- 40Easy Scan to E-mail
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44The color of your printouts is not what you expected
- 45Toner Low
- 46Upload Scanned Data to an FTP Server
- 47Add your Brother machine with AirPrint (macOS)
- 48Use Universal Print (Windows)
- 49What driver package format is supported by my Linux distribution?
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)