FAQs & Troubleshooting
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372 Results
- 1Replace Drum
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Load A4/Letter paper
- 5Replace the Toner Cartridge
- 6Customize the Home Screen for ease of use.
- 7Set up a Scan to Network Profile
- 8I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Replace Laser
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 15Toner scatter or toner stain
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17(Video) Load an Envelope (MP Tray)
- 18Setup a Brother machine on a wireless (Wi-Fi) network.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 23Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The printer status is Offline or Paused.
- 26Easy Scan to E-mail
- 27Add your Brother machine with AirPrint (macOS)
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Document Jam
- 31Paper is Jammed Inside the Machine
- 32Curled or wavy
- 33Ghost
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35(Video) Update the Driver or Firmware for your Brother machine
- 36Change Machine Settings to Print on Letterhead or Preprinted Paper Using the MP Tray
- 37Send or Receive an Email Securely Using SSL/TLS
- 38Print the Network Configuration Report
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40(Video) Unpack your Brother machine
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Adjust color settings by using the custom setting in the printer driver
- 43Replace PF Kit xx
- 44Use voice mail on the same line as my Brother machine.
- 45Uneven density appears periodically across the page.
- 46Paper is Jammed underneath the Paper Tray
- 47Paper is Jammed in the Back of the Machine
- 48Paper is Jammed in the MP tray
- 49Replace Fuser
- 50Vertical colored streaks or bands appear on the page