FAQs & Troubleshooting
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292 Results
- 1Colored streaks or bands down the page
- 2The color of your printouts is not what you expected
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Replace WT Box
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Document Jam
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The printer status is Offline or Paused.
- 10Jam 2-sided
- 11Replace Drum
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Drum !
- 14Wrinkle
- 15I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 16Replace Laser
- 17Jam Rear
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19What is Brother iPrint&Scan?
- 20Curled or wavy
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Toner Error
- 23Uneven density appears periodically across the page.
- 24Jam MP Tray
- 25White streaks or bands down the page
- 26Replace Toner
- 27Replace Fuser
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29Can I print from or scan to Android™ Smartphone?
- 30Calibrate or Calibration Failed.
- 31WT Box End Soon
- 32Poor fixing
- 33Jam Inside
- 34Colored lines across the page
- 35Colors are light or faint on the whole page
- 36White spots or hollow print
- 37What is the "Station ID" and how do I set it?
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Easy Scan to E-mail
- 40Belt End Soon
- 41Color misregistration
- 42Replace Belt
- 43Toner scatter or toner stain
- 44Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 45Blank page or some colors are missing.
- 46I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 47Scan Unable xx
- 48Condensation
- 49Tray 2 Error
- 50Drum Stop