FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 5(Video) Load an Envelope (MP Tray)
- 6Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 7Restrict changing machine settings for users.
- 8(Video) Connect telephone line and power cords
- 9(Video) Unpack your Brother machine
- 10Adjust color settings by using the custom setting in the printer driver
- 11(Video) Update the Driver or Firmware for your Brother machine
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13What is Distinctive Ring and how do I program it?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Uneven density appears periodically across the page.
- 16Blank page or some colors are missing.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Scan Using Secure Function Lock 3.0
- 19Change Machine Settings to Print on Letterhead or Preprinted Paper Using the MP Tray
- 20Load Paper in the Paper Tray
- 21I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 22What is Brother iPrint&Scan?
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Change the printer driver settings (Windows/macOS)
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 27The color of your printouts is not what you expected
- 28Drum End Soon
- 29When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 30Change the Setting Lock Password
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33How do I print since Google Cloud Print is discontinued?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36Set up your Brother machine on a wireless network.
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Customize the Home Screen for ease of use.
- 39Set the Date and Time Using Web Based Management
- 40Configure Active Directory® Authentication Using Web Based Management
- 41Load Paper in the Multi‑purpose Tray (MP Tray)
- 42Printing/ Scanning with a mobile device
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Discover the MAC address of the Brother network card
- 46The printer status is Offline or Paused.
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 49Secure Print (Windows)
- 50Document Jam