FAQs & Troubleshooting
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372 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Reset the Network Settings to the Factory Settings
- 3Reset Your Brother Machine
- 4Replace Drum
- 5Reset the Drum Counter
- 6Easy Scan to E-mail
- 7Replace the Toner Cartridge
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Load Paper in the Paper Tray
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Paper is Jammed in the Back of the Machine
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Set up your Brother machine on a wireless network.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Load Paper in the Multi‑purpose Tray (MP Tray)
- 17Set up a Scan to Network Profile
- 18I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 19The color of your printouts is not what you expected
- 20Curled or wavy
- 21The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 22Restrict changing machine settings for users.
- 23The printer status is Offline or Paused.
- 24Document Jam
- 25Replace Fuser
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27Scan Using Secure Function Lock 3.0
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30(Video) Load A4/Letter paper
- 31The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 32I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 33Paper is Jammed in the MP tray
- 34Add your Brother machine with AirPrint (macOS)
- 35Change Memory Receive Options
- 36Confirm that a FAX I sent was received correctly.
- 37Customize the Home Screen for ease of use.
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Replace Laser
- 41Paper is Jammed Inside the Machine
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43How to identify your Operating System (OS).
- 44Secure Print (Windows)
- 45Reduce Printing Noise
- 46Adjust color settings by using the custom setting in the printer driver
- 47I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 48Uneven density appears periodically across the page.
- 49Paper is Jammed in the Paper Tray
- 50What is the recommended paper?