FAQs & Troubleshooting
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292 Results
- 1Configure and use the Scan to FTP feature
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7What is Brother iPrint&Scan?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Replace Belt
- 11Wrinkle
- 12Replace WT Box
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Replace Toner
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Curled or wavy
- 20Jam MP Tray
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22The color of your printouts is not what you expected
- 23Replace Drum
- 24Load paper in the paper tray
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26The printer status is Offline or Paused.
- 27I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 28Adjust color settings by using the custom setting in the printer driver
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30What kind of memory can I use?
- 31Replace Laser
- 32Jam Tray 1 / Jam Tray 2
- 33Uneven density appears periodically across the page.
- 34Jam Inside
- 35White spots or hollow print
- 36Configure and use the Scan to Network feature (For Windows)
- 37What driver package format is supported by my Linux distribution?
- 38Easy Scan to E-mail
- 39What is the recommended paper?
- 40My Brother machine could not be found over the network when I installed drivers on my PC.
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Jam Rear
- 43Replace Fuser
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Colors are light or faint on the whole page
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49I keep getting the error message "Authenticate Err (Authentication error)".
- 50How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)