FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Paper Tray
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5(Video) Paper is Jammed in the Back of the Machine
- 6Cannot Scan ##
- 7(Video) Paper is Jammed inside the Machine
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Toner specks
- 12(Video) Document is Jammed under the Document Cover
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Install the optional lower tray
- 15What driver package format is supported by my Linux distribution?
- 16The printer status is Offline or Paused.
- 17I cannot print on a wireless (Wi-Fi) network (Mac)
- 18Add your Brother machine with AirPrint (macOS)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20(Video) Set up your Brother machine
- 21Cannot Print ##
- 22Document Jam
- 23What is the recommended paper?
- 24Black lines down the page
- 25I cannot print full-page photos or images using Email Print.
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27Check the remaining ink or toner level (Linux)
- 28Firewall port requirements of the Scan Key Tool (Linux)
- 29Wrong Toner or Wrong Toner Cartridge
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31Delete print jobs from the print queue.
- 32Size Error DX or Size Error 2-sided
- 33Use Universal Print (Windows)
- 34Poor fixing
- 35(Video) Paper is Jammed in the MP tray
- 36Uninstall the Brother Software and Drivers (Windows)
- 37Ghosting images
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39(Video) Document is Jammed in the Top of the ADF Unit
- 40Protect your Brother machine against unauthorised access over the network
- 41How to identify your Operating System (OS).
- 42Self-Diagnostic
- 43Cannot Detect
- 44Drum !
- 45(Video) Paper is Jammed in the 2-sided Tray
- 46I cannot print from my computer via USB.
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50(Video) Remove Small Scraps of Paper Jammed in the ADF