FAQs & Troubleshooting
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339 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace the Toner Cartridge
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Drum
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Wrinkles or creases
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11(Video) Connect telephone line and power cords
- 12The printer status is Offline or Paused.
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15(Video) Unpack your Brother machine and install the toner cartridge
- 16"Offline" appears on the Status Monitor.
- 17Curled or wavy
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21Paper is Jammed inside the Machine
- 22Black toner marks across the page
- 23Black lines down the page
- 24Reset the Network Settings to the Factory Settings
- 25Add your Brother machine with AirPrint (macOS)
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28What is Brother iPrint&Scan?
- 29I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 31Smudges on printed pages (Poor fixing)
- 32Faint
- 33Delete print jobs from the print queue.
- 34Set up a Scan to Network Profile
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37Use a Macro from Your Computer (Windows®)
- 38What is Distinctive Ring and how do I program it?
- 39Document Jam
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Change Memory Receive Options
- 44Enable the Brother machine's network interface.
- 45Printing/ Scanning with a mobile device
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 472-sided Disable or 2-sided Disabled
- 48Secure Print (Macintosh)
- 49I get a TS error when trying to print on a wireless network.
- 50What is the default password for my Brother machine?