FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the MP tray
- 7Lines across the page
- 8Ghosting images
- 9(Video) Document is Jammed in the Top of the ADF Unit
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 11(Video) Set up your Brother machine
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 142-sided Disable or 2-sided Disabled
- 15Size Error DX or Size Error 2-sided
- 16Toner specks
- 17(Video) Paper is Jammed inside the Machine
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19What is the recommended paper?
- 20Black lines down the page
- 21I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 22After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 23(Video) Document is Jammed under the Document Cover
- 24Cannot Scan ##
- 25Discover the MAC address of the Brother network card
- 26No Toner
- 27What driver package format is supported by my Linux distribution?
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29Document Jam
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Check the remaining ink or toner level (Linux)
- 32Set Telephone Line Compatibility for Interference and VoIP Systems
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34Enable the Brother machine's network interface.
- 35Install the Brother Mobile Connect application (for mobile device)
- 36Protect your Brother machine against unauthorised access over the network
- 37Cannot Print ##
- 38Self-Diagnostic
- 39Toner Low or Prepare New Toner Cartridge
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot print full-page photos or images using Email Print.
- 43Use Universal Print (Windows)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45(Video) Remove Small Scraps of Paper Jammed in the ADF
- 46Media Type Mismatch or Media Mismatch
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48What is the difference between the toner cartridge and the drum unit?
- 49How to identify your Operating System (OS).
- 50Change the printer driver settings (Windows)