FAQs & Troubleshooting
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344 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load A4/Letter paper
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Curled or wavy
- 8Paper is Jammed in the MP tray
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Image skewed
- 11Paper is Jammed in the Paper Tray
- 12Combine multiple scanned documents into a single file with PaperPort™
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14Print on Both Sides of the Paper (Windows®)
- 15Paper is Jammed in the 2-sided Tray
- 16Print on Both Sides of the Paper (Macintosh)
- 17Print as a Poster (Windows®)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Use voice mail on the same line as my Brother machine.
- 20Setup a Brother machine on a wireless (Wi-Fi) network.
- 21What is Brother iPrint&Scan?
- 22When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 23Document Jam
- 24Paper is Jammed in the Back of the Machine
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26Print the Network Configuration Report
- 27Hollow print
- 28Export the Certificate and Private Key
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Wrinkles or creases
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Smudges on printed pages (Poor fixing)
- 33Paper is Jammed inside the Machine
- 34Faint
- 35(Video) Replace the Toner Cartridge
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37Load Thick Paper in the Paper Tray
- 38Manage Your Network Machine Securely Using Web Based Management
- 39Envelope creases
- 40What is the recommended paper?
- 41My printer takes a long time to start printing when using Airprint. (iOS 16)
- 42(Video) Update the Driver or Firmware for your Brother machine
- 43I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 44Send an Email with User Authentication
- 45What kind of envelopes and labels are recommended for printing?
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Set up a Scan to Network Profile
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.