FAQs & Troubleshooting
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335 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Toner specks
- 4White lines across the page
- 5I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 6Paper is Jammed inside the Machine
- 7Gray background
- 8What is Brother iPrint&Scan?
- 9The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 10What driver package format is supported by my Linux distribution?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Document Jam
- 14Replace Drum
- 15Combine multiple scanned documents into a single file with PaperPort™
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20(Video) Load A4/Letter paper
- 21(Video) Connect telephone line and power cords
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23The printer status is Offline or Paused.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25Paper is Jammed in the Back of the Machine
- 26Wrinkles or creases
- 27White lines, bands or ribbing across the page
- 28Print the Network Configuration Report
- 29I cannot find some options in the Print dialog box (macOS 11 or later)
- 30Reduce Printing Noise
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Print both sides of paper or a booklet automatically
- 34Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Print on Both Sides of the Paper (Macintosh)
- 37Use voice mail on the same line as my Brother machine.
- 38White spots or black spots at 94 mm (3.7 in.) intervals
- 39Paper is Jammed in the MP tray
- 40(Video) Replace the Toner Cartridge
- 41I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 42Change Memory Receive Options
- 43Easy Scan to E-mail
- 44Setup a Brother machine on a wireless (Wi-Fi) network.
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46How to identify your Operating System (OS).
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48Drum !
- 49Reduce Toner Consumption
- 50Restrict the functions available on your Brother machine and the number of prints.