FAQs & Troubleshooting
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144 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Set up your Brother machine
- 6Set Telephone Line Compatibility for Interference and VoIP Systems
- 7Install the Brother Mobile Connect application (for mobile device)
- 8Change the printer driver settings (Windows)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11(Video) Paper is Jammed in the MP tray
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13What is the default password for my Brother machine?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 16(Video) Document is Jammed under the Document Cover
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18Open the Control Panel (For Windows)
- 19Document Jam
- 20Lines across the page
- 21I installed scan-key-tool, but it does not work. (Linux)
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23(Video) Remove Small Scraps of Paper Jammed in the ADF
- 24Delete print jobs from the print queue.
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26What driver package format is supported by my Linux distribution?
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Update the Driver or Firmware for your Brother machine
- 29Poor fixing
- 30Toner specks
- 31Uninstall the Brother Software and Drivers (Windows)
- 32Black lines down the page
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36When I print images, the quality is not good (Linux)
- 37Delete a network scanner entry. (Linux)
- 38I cannot print using my Brother machine on a wired network (Windows/macOS)
- 39Wrong Toner or Wrong Toner Cartridge
- 40Set up your Brother machine on a wireless network (Windows/macOS)
- 41After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 42(Video) Document is Jammed in the Top of the ADF Unit
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44Media Type Mismatch or Media Mismatch
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Enable the Brother machine's network interface.
- 47Check the firmware version.
- 48Protect your Brother machine against unauthorised access over the network
- 49"Offline" appears on the Status Monitor. (Windows)
- 50How to identify your Operating System (OS).