FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Toner specks
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Paper is Jammed in the MP tray
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Poor fixing
- 10Set Telephone Line Compatibility for Interference and VoIP Systems
- 11(Video) Paper is Jammed in the Paper Tray
- 12Ghosting images
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Toner Low or Prepare New Toner Cartridge
- 15Install the optional lower tray
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18Black lines down the page
- 19I cannot print full-page photos or images using Email Print.
- 20Check the remaining ink or toner level (Linux)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 23The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Protect your Brother machine against unauthorised access over the network
- 26(Video) Set up your Brother machine
- 27Cannot Scan ##
- 282-sided Disable or 2-sided Disabled
- 29Lines across the page
- 30What is the default password for my Brother machine?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Add your Brother machine with AirPrint (macOS)
- 33Change the printer driver settings (Windows)
- 34Cannot Print ##
- 35Self-Diagnostic
- 36Drum End Soon
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39Use Universal Print (Windows)
- 40What driver package format is supported by my Linux distribution?
- 41Document Jam
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43Wrong Toner or Wrong Toner Cartridge
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45(Video) Remove Small Scraps of Paper Jammed in the ADF
- 46Media Type Mismatch or Media Mismatch
- 47Check the firmware version.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Cannot Detect
- 50Where can I find my Brother machine's serial number?