FAQs & Troubleshooting
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135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed inside the Machine
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8What driver package format is supported by my Linux distribution?
- 9Check the remaining ink or toner level (Linux)
- 10The printer status is Offline or Paused.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Drum End Soon
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16(Video) Set up your Brother machine
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 18Toner Low or Prepare New Toner Cartridge
- 19Document Jam
- 20(Video) Paper is Jammed in the MP tray
- 21Lines across the page
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 232-sided Disable or 2-sided Disabled
- 24Ghosting images
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26Media Type Mismatch or Media Mismatch
- 27Cannot Print ##
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Use Universal Print (Windows)
- 30How to identify your Operating System (OS).
- 31Self-Diagnostic
- 32Poor fixing
- 33Black lines down the page
- 34(Video) Document is Jammed under the Document Cover
- 35(Video) Document is Jammed in the Top of the ADF Unit
- 36Cannot Scan ##
- 37No Toner
- 38Out of Memory
- 39Install the optional lower tray
- 40Toner specks
- 41The scanning speed is slow when scanning from my machine. (Windows)
- 42Add your Brother machine with AirPrint (macOS)
- 43(Video) Remove Small Scraps of Paper Jammed in the ADF
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45What is the difference between the toner cartridge and the drum unit?
- 46Change the printer driver settings (Windows)
- 47Cannot Detect
- 48Where can I find my Brother machine's serial number?
- 49Firewall port requirements of the Scan Key Tool (Linux)
- 50Wrong Toner or Wrong Toner Cartridge