FAQs & Troubleshooting
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341 Results
- 1Black lines down the page
- 2Replace Drum
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Load A4/Letter paper
- 5Discover the MAC address of the Brother network card
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8(Video) Replace the Toner Cartridge
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Load and Print on Envelopes Using the MP Tray
- 13Reset the Network Settings to the Factory Settings
- 14Set up a Scan to Network Profile
- 15Image skewed
- 16Reset the Drum Counter
- 17I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 18Paper is Jammed inside the Machine
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20(Video) Unpack your Brother machine
- 21(Video) Connect telephone line and power cords
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Toner specks
- 24Wrinkles or creases
- 25Use Universal Print (Windows)
- 26What driver package format is supported by my Linux distribution?
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Paper is Jammed in the Back of the Machine
- 30What is Brother iPrint&Scan?
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Clean the Drum Unit
- 33Curled or wavy
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Load Paper in the Multi‑purpose Tray (MP Tray)
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Black toner marks across the page
- 38White lines, bands or ribbing across the page
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40Add your Brother machine with AirPrint (macOS)
- 41Enable the Brother machine's network interface.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44Print as a Poster (Windows®)
- 45Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 46The printer status is Offline or Paused.
- 47Smudges on printed pages (Poor fixing)
- 48Paper is Jammed in the 2-sided Tray
- 49Paper is Jammed in the Paper Tray
- 50White lines down the page