FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3The color of your printouts is not what you expected
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6The printer status is Offline or Paused.
- 7(Video) Paper is Jammed in the Back of the Machine
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 10Set Telephone Line Compatibility for Interference and VoIP Systems
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Uneven color density across the page
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14(Video) Set up your Brother machine
- 15(Video) Paper is Jammed in the MP tray
- 16Ghosting images
- 17The scanning speed is slow when scanning from my machine. (Windows)
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19Install the Brother Mobile Connect application (for mobile device)
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Cannot Detect
- 22Unusable Device
- 23Toner Low
- 24Document Jam
- 25(Video) Paper is Jammed in the Paper Tray
- 26What is the recommended paper?
- 27What is the Network Shared printing?
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29Protect your Brother machine against unauthorised access over the network
- 30Delete print jobs from the print queue.
- 31Too Many Trays
- 32Cannot Scan ##
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 34Correct the Color Printing
- 35Cooling Down
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Control Printer Driver settings (only available for Windows)
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40Toner scatter or toner stain
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Add your Brother machine with AirPrint (macOS)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Check the remaining ink or toner level (Linux)
- 46(Video) Document is Jammed in the Top of the ADF Unit
- 47Storage Full
- 48Send a fax using PC-FAX with LPD/LPRng (Linux)
- 49I cannot print from my computer via USB.
- 50A security warning appears when accessing Web Based Management via HTTPS.