FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5Toner scatter or toner stain
- 6Set Telephone Line Compatibility for Interference and VoIP Systems
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8(Video) Paper is Jammed inside the Machine
- 9Color offset
- 10(Video) Paper is Jammed in the Paper Tray
- 11(Video) Paper is Jammed in the Back of the Machine
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Adjust color settings by using the custom setting in the printer driver (Windows only)
- 14What is the default password for my Brother machine?
- 15I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 16Ghosting images
- 17Add your Brother machine with AirPrint (macOS)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20I cannot print on a wireless (Wi-Fi) network (Mac)
- 21The color of your printouts is not what you expected
- 22I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 23I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 24How to identify your Operating System (OS).
- 25Storage Full
- 26Out of Memory
- 27Vertical colored streaks or bands appear on the page
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29(Video) Document is Jammed under the Document Cover
- 30Cannot Print ##
- 31No Toner
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 33What is the default password for my BRAdmin or Web Based Management?
- 34No Paper / No Paper Tray1/Tray2/MP Tray
- 35Uneven color density across the page
- 36I cannot print full-page photos or images using Email Print.
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38(Video) Remove Small Scraps of Paper Jammed in the ADF
- 39Delete print jobs from the print queue.
- 40Cartridge Error
- 41Toner Low
- 42Cooling Down
- 43What driver package format is supported by my Linux distribution?
- 44Enable the Brother machine's network interface.
- 45(Video) Set up your Brother machine
- 46Change the printer driver settings (Windows)
- 47Correct the Color Printing
- 48Unusable Device
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.