FAQs & Troubleshooting
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159 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The color of your printouts is not what you expected
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Remove Small Scraps of Paper Jammed in the ADF
- 5The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 6(Video) Set up your Brother machine
- 7Adjust color settings by using the custom setting in the printer driver (Windows only)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9(Video) Paper is Jammed in the Manual Feed Slot
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed inside the Machine
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14Export an address book and import it to another machine
- 15(Video) Document is Jammed in the Top of the ADF Unit
- 16Correct the Color Printing
- 17When I print images, the quality is not good (Linux)
- 18Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 19Add your Brother machine with AirPrint (macOS)
- 20Set Telephone Line Compatibility for Interference and VoIP Systems
- 21Cannot Scan ##
- 22Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 23Condensation
- 24Toner Low
- 25Cooling Down
- 26I cannot connect my machine to a Windows 11 computer via USB.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Uneven color density across the page
- 29Vertical colored streaks or bands appear on the page
- 30When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33(Video) Document is Jammed under the Document Cover
- 34Reset the Drum Counter
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37What is the difference between the toner cartridge and the drum unit?
- 38How to identify your Operating System (OS).
- 39I cannot print from my computer via USB.
- 40No Toner
- 41Where can I find my Brother machine's serial number?
- 42Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 43What is the recommended paper?
- 44Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Delete a network scanner entry. (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Set up your Brother machine on a wireless network (Windows/macOS)
- 49Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 50Open the Control Panel (For Windows)