FAQs & Troubleshooting
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161 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6Vertical colored streaks or bands appear on the page
- 7The color of your printouts is not what you expected
- 8(Video) Paper is Jammed in the Back of the Machine
- 9Toner scatter or toner stain
- 10Install the Brother Mobile Connect application (for mobile device)
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Adjust color settings by using the custom setting in the printer driver (Windows only)
- 13No Paper / No Paper Tray1/Tray2/MP Tray
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Document Jam
- 16What is the recommended paper?
- 17Condensation
- 18Cannot Detect
- 19Toner Low
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 22Color offset
- 23Uneven color density across the page
- 24Set Telephone Line Compatibility for Interference and VoIP Systems
- 25Protect your Brother machine against unauthorised access over the network
- 26How to identify your Operating System (OS).
- 27Cannot Scan ##
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 29I cannot print full-page photos or images using Email Print.
- 30What driver package format is supported by my Linux distribution?
- 31(Video) Remove Small Scraps of Paper Jammed in the ADF
- 32(Video) Set up your Brother machine
- 33Delete print jobs from the print queue.
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 35Out of Memory
- 36Ghosting images
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41Add your Brother machine with AirPrint (macOS)
- 42Configure the Scan to Email Feature (Linux)
- 43Export an address book and import it to another machine
- 44Check the remaining ink or toner level (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Update the Driver or Firmware for your Brother machine
- 49(Video) Document is Jammed under the Document Cover
- 50(Video) Document is Jammed in the Top of the ADF Unit