FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Black lines down the page
- 4(Video) Paper is Jammed in the Back of the Machine
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed in the Paper Tray
- 7Toner specks
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Set Telephone Line Compatibility for Interference and VoIP Systems
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11Enable the Brother machine's network interface.
- 12Discover the MAC address of the Brother network card
- 13What is the default password for my BRAdmin or Web Based Management?
- 14What is the default password for my Brother machine?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16(Video) Set up your Brother machine
- 17I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 18Protect your Brother machine against unauthorised access over the network
- 19After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23No Toner
- 24Set up your Brother machine on a wireless network (Windows/macOS)
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Lines across the page
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28(Video) Document is Jammed in the Top of the ADF Unit
- 29Cartridge Error
- 30(Video) Paper is Jammed inside the Machine
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32What driver package format is supported by my Linux distribution?
- 33(Video) Document is Jammed under the Document Cover
- 34Delete print jobs from the print queue.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36What is Toner Continue Mode?
- 37Change the printer driver settings (Windows)
- 38Document Jam
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40Add your Brother machine with AirPrint (macOS)
- 41Export an address book and import it to another machine
- 42(Video) Paper is Jammed in the Output Paper Tray
- 43I cannot print using my Brother machine on a wired network (Windows/macOS)
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46(Video) Remove Small Scraps of Paper Jammed in the ADF
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Cannot Print ##
- 492-sided Disable or 2-sided Disabled
- 50Out of Memory