FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Change the printer driver settings (Windows)
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8Black lines down the page
- 9What driver package format is supported by my Linux distribution?
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Wrong Toner or Wrong Toner Cartridge
- 13(Video) Paper is Jammed in the 2-sided Tray
- 142-sided Disable or 2-sided Disabled
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16Set Telephone Line Compatibility for Interference and VoIP Systems
- 17Toner Low or Prepare New Toner Cartridge
- 18(Video) Paper is Jammed inside the Machine
- 19(Video) Set up your Brother machine
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24How to identify your Operating System (OS).
- 25The printer status is Offline or Paused.
- 26Poor fixing
- 27Lines across the page
- 28Add your Brother machine with AirPrint (macOS)
- 29(Video) Paper is Jammed in the Output Paper Tray
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31(Video) Remove Small Scraps of Paper Jammed in the ADF
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Toner Ended
- 34Drum End Soon
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38My Brother machine has no power.
- 39Document Jam
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42(Video) Document is Jammed under the Document Cover
- 43What is Toner Continue Mode?
- 44Cannot Print ##
- 45What is the recommended paper?
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I cannot print full-page photos or images using Email Print.
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)