FAQs & Troubleshooting
![]() |
Popular |
262 Results
- 1Replace Drum
- 2(Video) Load A4/Letter paper
- 3(Video) Replace Toner
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Jam Inside (With Video Instructions)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Document Jam (With Video Instructions)
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Jam Rear (With Video Instructions)
- 14Easy Scan to E-mail
- 15Jam 2-sided
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17What is Brother iPrint&Scan?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Curled or wavy
- 21Wrinkles or creases
- 22Image skewed
- 23(Video) Set up your Brother machine
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Reset the Network Settings to the Factory Settings
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27(Video) Load an Envelope (Manual Feed Slot)
- 28The printer status is Offline or Paused.
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Jam Tray (With Video Instructions)
- 31What driver package format is supported by my Linux distribution?
- 32(Video) Unpack your Brother machine
- 33White spots or black spots at 94 mm (3.7 in.) intervals
- 34White lines down the page
- 35White lines, bands or ribbing across the page
- 36(Video) Connect telephone line and power cords
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Enable the Brother machine's network interface.
- 40What is AirPrint?
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42Black lines down the page
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44How to identify your Operating System (OS).
- 45Toner Low or Prepare New Toner Cartridge
- 46Black toner marks across the page
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 49Hollow print
- 50I cannot save a file downloaded from the Brother support website (For Windows)