FAQs & Troubleshooting
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262 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2White lines across the page
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5(Video) Load A4/Letter paper
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Drum
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Jam Tray (With Video Instructions)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13(Video) Replace Toner
- 14I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 15Jam Rear (With Video Instructions)
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Jam Inside (With Video Instructions)
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19(Video) Update the Driver or Firmware for your Brother machine
- 20Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 21Can I print from or scan to Android™ Smartphone?
- 22Jam 2-sided
- 23Turn the Toner Save Mode on or off.
- 24Manual Feed
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Black lines down the page
- 27TONER ENDED
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Easy Scan to E-mail
- 30Toner Low or Prepare New Toner Cartridge
- 31(Video) Connect telephone line and power cords
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Document Jam (With Video Instructions)
- 35Out of Memory
- 36Ghost
- 37Image skewed
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39(Video) Unpack your Brother machine
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42Smudges on printed pages (Poor fixing)
- 43Faint
- 44Enable the Brother machine's network interface.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Curled or wavy
- 47Wrinkles or creases
- 48Reset the Network Settings to the Factory Settings
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.