FAQs & Troubleshooting
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263 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Replace Drum
- 3(Video) Load A4/Letter paper
- 4(Video) Replace Toner
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Jam Inside (With Video Instructions)
- 7I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 8(Video) Update the Driver or Firmware for your Brother machine
- 9Easy Scan to E-mail
- 10Load paper in the paper tray
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Print both sides of paper or a booklet automatically
- 13Jam Rear (With Video Instructions)
- 14Jam Tray (With Video Instructions)
- 15"Offline" appears on the Status Monitor.
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Combine multiple scanned documents into a single file with PaperPort™
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21How to identify your Operating System (OS).
- 22I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 23Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 24Toner Low or Prepare New Toner Cartridge
- 25Smudges on printed pages (Poor fixing)
- 26Lines across the page
- 27What is the recommended paper?
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Configure the Scan to Email Feature (Linux)
- 32Cannot print after a Windows 10 update (June 2020)
- 33I installed scan-key-tool, but it does not work. (Linux)
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35Delete a network scanner entry. (Linux)
- 36Important points for specifying the scan area (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 43What is Brother iPrint&Scan?
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Can I print from or scan to Android™ Smartphone?
- 49Scan and save a document in PDF format for Windows (Scan to File)
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?