FAQs & Troubleshooting
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242 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Replace Toner
- 4Set up your Brother machine on a wireless network.
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Gray background
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Document Jam (With Video Instructions)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Jam Inside (With Video Instructions)
- 17Curled or wavy
- 18Wrinkles or creases
- 19Image skewed
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21TONER ENDED
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Print both sides of paper or a booklet automatically
- 24Jam Rear (With Video Instructions)
- 25Black toner marks across the page
- 26Check the remaining ink or toner level (Linux)
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28What is Toner Continue Mode?
- 292-sided Disable or 2-sided Disabled
- 30What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Confirm that a FAX I sent was received correctly.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33What driver package format is supported by my Linux distribution?
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36White spots or black spots at 94 mm (3.7 in.) intervals
- 37Jam 2-sided
- 38White lines down the page
- 39White lines, bands or ribbing across the page
- 40Ghost
- 41Hollow print
- 42Cannot print after a Windows 10 update (June 2020)
- 43Load paper in the paper tray
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47What is AirPrint?
- 48How to identify your Operating System (OS).
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)