FAQs & Troubleshooting
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245 Results
- 104/16/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 204/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 304/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 404/16/2025Set up your Brother machine on a wireless network.
- 504/16/2025I cannot print from my computer via USB.
- 604/15/2025I can print but cannot scan via network. (For Mac)
- 703/03/2025(Video) Set up your Brother machine
- 803/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 902/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1001/07/2025Faint
- 1112/13/2024How to identify your Operating System (OS).
- 1210/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1310/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1406/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 1506/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1605/28/2024What is Toner Continue Mode?
- 1705/28/2024Toner Low or Prepare New Toner Cartridge
- 1805/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 1902/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 2001/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 2101/10/2024Turn the Toner Save Mode on or off.
- 2201/05/2024My machine prints documents in inverted colors after updating to Android™ 14.
- 2311/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 2408/23/2023Out of Memory
- 2508/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2606/29/2023Print both sides of paper or a booklet automatically
- 2706/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2806/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2906/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3006/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3106/01/2023Add your Brother machine with AirPrint (macOS)
- 3206/01/2023Delete print jobs from the print queue.
- 3304/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3404/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3504/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3603/27/2023"Offline" appears on the Status Monitor.
- 3703/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3803/27/2023Change the printer driver settings (Windows/macOS)
- 3903/27/2023The printer status is Offline or Paused.
- 4003/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4103/17/2023I can print but cannot scan via network. (For Windows)
- 4203/17/2023Open the "Scanners and Cameras" and Properties.
- 4302/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4402/14/2023Scan and save a document in PDF format for Windows (Scan to File)
- 4502/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4602/14/2023Scan a document in Windows 8 and Windows 10.
- 4702/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4812/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4912/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5010/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?