FAQs & Troubleshooting
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241 Results
- 1My Brother machine could not be found over the network when I installed drivers on my PC.
- 2I cannot print using my Brother machine on a wireless network (Mac)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6What is Brother iPrint&Scan?
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Image skewed
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10(Video) Replace Toner
- 11Turn the Toner Save Mode on or off.
- 12Jam Rear (With Video Instructions)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Document Jam (With Video Instructions)
- 17Jam 2-sided
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22Faint
- 23Reset the network settings to the factory default
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Load paper in the paper tray
- 26Size mismatch
- 27Jam Inside (With Video Instructions)
- 28Jam Tray (With Video Instructions)
- 29Wrinkles or creases
- 30What is the BRAdmin Professional software used for?
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Smudges on printed pages (Poor fixing)
- 34I cannot print on a wireless (Wi-Fi) network (Windows)
- 35Combine multiple scanned documents into a single file with PaperPort™
- 36What is the recommended paper?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38What driver package format is supported by my Linux distribution?
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Toner Low or Prepare New Toner Cartridge
- 42Curled or wavy
- 43Replace Drum
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47Open the "Scanners and Cameras" and Properties.
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49White spots or black spots at 94 mm (3.7 in.) intervals
- 50Black toner marks across the page