FAQs & Troubleshooting
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244 Results
- 101I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 102Select Receive mode.
- 103Scan Unable xx
- 104Change the printer driver settings (Windows/macOS)
- 105Print Unable or Print Unable XX
- 106What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 107I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 108Jam 2-sided
- 109I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 110Envelope creases
- 111White lines down the page
- 112Lines across the page
- 113White lines across the page
- 114Print the Network Configuration Report
- 115My machine prints documents in inverted colors after updating to Android™ 14.
- 116I cannot print from my computer via USB.
- 117Scan a document into PaperPort™ using the TWAIN driver
- 118The keys on the control panel do not respond or triple beep when I press them.
- 119The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 120I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 121I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 122"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 123Wireless setup is requesting a WPS PIN to complete the setup
- 124I installed scan-key-tool, but it does not work. (Linux)
- 125Open the Control Panel (For Windows)
- 126I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 127Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 128What is AirPrint?
- 129Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 130Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 131Copied images or documents appear lighter or darker than the original document.
- 132Clean the paper pick-up roller
- 133Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 134How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 135My Brother machine has no power.
- 136Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 137What is the BRAdmin Professional software used for?
- 138Print on envelopes, labels, or thick paper from the manual feed slot.
- 139I cannot install Brother drivers on Debian 10 or later (Linux)
- 140Configure and use the Scan Key Tool (Linux)
- 141A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 142Windows 10 Support Information
- 143Possible solutions for print quality issues
- 144Check the firmware version.
- 145"Offline" appears on the Status Monitor.
- 146Open the "Scanners and Cameras" and Properties.
- 147What is the difference between the toner cartridge and the drum unit?
- 148I can print but cannot scan via network. (For Mac)
- 149I can print but cannot scan via network. (For Windows)
- 150Why doesn't my Brother machine have a dial tone?