FAQs & Troubleshooting
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249 Results
- 1I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 2Replace Drum
- 3What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4(Video) Replace Toner
- 5Print both sides of paper or a booklet automatically
- 6How to identify your Operating System (OS).
- 7Add your Brother machine with AirPrint (macOS)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Jam Inside (With Video Instructions)
- 10Enable the Brother machine's network interface.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Curled or wavy
- 13I can print but cannot scan via network. (For Mac)
- 14Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 15Clean the drum unit
- 16What is Brother iPrint&Scan?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Manual Feed
- 19Jam Rear (With Video Instructions)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21(Video) Load A4/Letter paper
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Print on envelopes, labels, or thick paper from the manual feed slot.
- 24Set up your Brother machine on a wireless network.
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Select Receive mode.
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30Print the Network Configuration Report
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33Load paper in the paper tray
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35The printer status is Offline or Paused.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Smudges on printed pages (Poor fixing)
- 38Jam 2-sided
- 39The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Reset the network settings to the factory default
- 45(Video) Connect telephone line and power cords
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47Black toner marks across the page
- 48Ghost
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50Where can I download Brother iPrint&Scan application for Mac?