FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Brother iPrint&Scan cannot find my Brother machine (macOS)
- 3(Video) Load A4/Letter paper
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11(Video) Install Ink Cartridges
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13The printer status is Offline or Paused.
- 14One or more of my colors are not printing (blank).
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16Use voice mail on the same line as my Brother machine.
- 17Correct the Paper Feed to Clear Vertical Lines
- 18Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Paper Jam
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Change the Print Setting Options When Having Printing Problems
- 24Check the Print Quality
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26Check the Print Alignment from Your Brother Machine
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29Print as a Poster (Windows®)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31What is Brother iPrint&Scan?
- 32Load envelopes
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Cannot Detect
- 35(Video) Set up your Brother machine
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Replace Ink
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39Cannot print after a Windows 10 update (June 2020)
- 40Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 41Enable the Brother machine's network interface.
- 42I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 45(Video) Unpack your Brother machine
- 46(Video) Connect telephone line and power cords
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Reset the Network Settings to Factory Default
- 50I cannot print using my Brother machine on a wireless network (Mac)