FAQs & Troubleshooting
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291 Results
- 1Unable to Scan AX
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load A4/Letter paper
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11(Video) Install Ink Cartridges
- 12What is Brother iPrint&Scan?
- 13Can I print from or scan to Android™ mobile device?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15One or more of my colors are not printing (blank).
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Install Starter Ink
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25(Video) Update the Driver or Firmware for your Brother machine
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28(Video) Unpack your Brother machine
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Paper Jam
- 31Replace Ink
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Load paper in the paper tray
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 39What is the BRAdmin Professional software used for?
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 42After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 43The printer status is Offline or Paused.
- 44Document Jam
- 45Load envelopes
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48Cover is Open
- 49(Video) Connect telephone line and power cords
- 50(Video) Load an Envelope (Manual Feed Slot)