FAQs & Troubleshooting
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339 Results
- 1Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The scanner cover support has come off. (With Video Instructions)
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Where can I find my Brother machine's serial number?
- 7Load paper in the paper tray
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Replace Ink
- 10(Video) Install the ink cartridges
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12(Video) Load plain Letter/A4 paper
- 13Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 17(Video) Connect the telephone line and power cord
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Install Starter Ink
- 20Easy Scan to E-mail
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 23(Video Library) Setup your product
- 24(Video) Load envelopes
- 25(Video) Load photo paper
- 26Combine multiple scanned documents into a single file with PaperPort™
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Disc Guide is Open
- 29How do I know which side up my photo paper should be in the tray?
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31Document Jam
- 32Load envelopes
- 33What is Brother iPrint&Scan?
- 34Disc Tray did not Feed
- 35The LCD displays an error code when I use Web icon (Brother Web Connect).
- 36Unable to Print 7X
- 37Can I print from or scan to Android™ Smartphone?
- 38Unable to Print XX
- 39No Paper Fed
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Unable to Print 5X
- 42Unable to Print 3X
- 43Wrong Paper
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47The text and images on my copies and sent faxes are reversed.
- 48Wrong Ink Color
- 49Load photo paper
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.