FAQs & Troubleshooting
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340 Results
- 1Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 2Paper Jam
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Load plain Letter/A4 paper
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10(Video) Load photo paper
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The scanner cover support has come off. (With Video Instructions)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Where can I find my Brother machine's serial number?
- 15(Video) Install the ink cartridges
- 16Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Change the printer driver settings (Windows/macOS)
- 21When I print, the pages are smudged with ink.
- 22Load envelopes
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25How to identify your Operating System (OS).
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Store a Speed Dial number from my Brother machine's Caller ID History.
- 29What driver package format is supported by my Linux distribution?
- 30(Video Library) Setup your product
- 31(Video) Connect the telephone line and power cord
- 32Load paper in the paper tray
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Can I print from or scan to Android™ Smartphone?
- 35The printer status is Offline or Paused.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 39Wrong Paper
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Install Starter Ink
- 47Change the number of times my Brother machine rings before it answers.
- 48Document Jam
- 49Replace Ink
- 50Add your Brother machine with AirPrint (macOS)