FAQs & Troubleshooting
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340 Results
- 1Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 2Paper Jam
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Load plain Letter/A4 paper
- 6(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12The scanner cover support has come off. (With Video Instructions)
- 13Where can I find my Brother machine's serial number?
- 14(Video) Install the ink cartridges
- 15Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 16(Video) Load photo paper
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18When I print, the pages are smudged with ink.
- 19Load envelopes
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Change the printer driver settings (Windows/macOS)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25(Video Library) Setup your product
- 26(Video) Connect the telephone line and power cord
- 27How to identify your Operating System (OS).
- 28Can I print from or scan to Android™ Smartphone?
- 29Store a Speed Dial number from my Brother machine's Caller ID History.
- 30The printer status is Offline or Paused.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Wrong Paper
- 35Load paper in the paper tray
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Document Jam
- 40Replace Ink
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43(Video) Load envelopes
- 44What is Brother iPrint&Scan?
- 45My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 46Add your Brother machine with AirPrint (macOS)
- 47What driver package format is supported by my Linux distribution?
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Connect your Brother machine to your mobile device via a wireless router or access point.
- 50How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?