FAQs & Troubleshooting
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- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I print from or scan to Android™ Smartphone?
- 11Paper Jam
- 12How do I load paper?
- 13The printer status is Offline or Paused.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24When I print, the pages are smudged with ink.
- 25Replace Ink
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 30Store a Speed Dial number from my Brother machine's Caller ID History.
- 31How do I know which side up my photo paper should be in the tray?
- 32Printing/ Scanning with a mobile device
- 33Disc Guide is Open
- 34Discover the MAC address of the Brother network card
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 39Easy Scan to E-mail
- 40Print a web page from iPrint&Scan when using an Android™ mobile device.
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Cover is Open
- 43What driver package format is supported by my Linux distribution?
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Is my Brother machine compatible with Windows Vista?