FAQs & Troubleshooting
![]() |
Popular |
315 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load A3/Ledger paper
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I cannot print on a wireless (Wi-Fi) network (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Install Ink Cartridges
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Prevent Smudged Printouts and Paper Jams (Mac)
- 14Replace Ink
- 15Setup a Brother machine on a wireless (Wi-Fi) network.
- 16Other Problems
- 17Check the Print Alignment from Your Brother Machine
- 18Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 19What is Brother iPrint&Scan?
- 20Prevent Smudged Printouts and Paper Jams (Windows®)
- 21Install Starter Ink
- 22Telephone Line Interference/VoIP.
- 23Easy Scan to E-mail
- 24(Video) Set up your Brother machine
- 25After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 26One or more of my colors are not printing (blank).
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28Reset the Network Settings to Factory Default
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Set the Date and Time Using Web Based Management
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35Change the Print Setting Options When Having Printing Problems
- 36Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38The printer status is Offline or Paused.
- 39Document Jam
- 40Paper Jam
- 41Improve poor print quality.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 44Correct the Paper Feed to Clear Vertical Lines
- 45Check the Print Quality
- 46Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 47Print as a Poster (Windows®)
- 48(Video) Connect telephone line and power cords
- 49Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?