FAQs & Troubleshooting
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253 Results
- 12-sided (duplex) scan
- 2Improve poor print quality.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Wrong Paper Size
- 10(Video) Load plain Letter/A4 paper
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from or scan to Android™ Smartphone?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Load paper in the paper tray #2
- 19Load paper in the paper tray
- 20What is Brother iPrint&Scan?
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Scan a document and e-mail it as an attachment
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 31(Video) Load envelopes
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34How do I adjust my Brother machine's tray use for copying and faxing?
- 35The printer status is Offline or Paused.
- 36Use voice mail on the same line as my Brother machine.
- 37Document Jam/too Long
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39One or more of my colors are not printing (blank).
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42(Video) Install the ink cartridges
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45Load envelopes
- 46Add your Brother machine with AirPrint (macOS)
- 47Easy Scan to E-mail
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50What driver package format is supported by my Linux distribution?