FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2My Brother machine has no power.
- 32-sided (duplex) scan
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7(Video) Load plain Letter/A4 paper
- 8(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13(Video) Install the ink cartridges
- 14Improve poor print quality.
- 15When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 16Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 17Replace Ink
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Can I print from or scan to Android™ Smartphone?
- 20Wrong Paper Size
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22How do I adjust my Brother machine's tray use for copying and faxing?
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Load envelopes
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29One or more of my colors are not printing (blank).
- 30Forward a fax to another fax machine when my machine has a mechanical problem.
- 31Load paper in the paper tray #2
- 32Paper Jam
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35(Video Library) Set up your product
- 36(Video) Unpack the machine
- 37(Video) Connect the telephone line and power cord
- 38Load paper in the paper tray
- 39How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Use voice mail on the same line as my Brother machine.
- 42When I make a copy the image or text is cut off.
- 43What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Easy Scan to E-mail
- 45(Video) Load envelopes
- 46Scan a document and save the scanned image to a folder on a local or network hard disk
- 47The printer status is Offline or Paused.
- 48(Video)Additional paper jam clear operations
- 49What is AirPrint?
- 50How to identify your Operating System (OS).