FAQs & Troubleshooting
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389 Results
- 1Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 2The edge of glossy paper is smudged.
- 3I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 4Document Jam
- 5Delete print jobs from the print queue.
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I load paper?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Paper Jam
- 12The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 14Change the quality of the faxes I send.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Set up my Brother machine to forward the received faxes to another location.
- 17Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22No Paper Fed
- 23What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 24Why doesn't the machine answer when receiving a call?
- 25What driver package format is supported by my Linux distribution?
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31How do I adjust my Brother machine's tray use for copying and faxing?
- 32Where is the USB port on the machine?
- 33Improve poor print quality.
- 34Replace Ink
- 35How do I load paper in paper tray#2?
- 36Send a fax without scanning the documents into memory.
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39What is Brother iPrint&Scan?
- 40Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Out of Fax Memory
- 44Loading paper in the manual feed slot.
- 45Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 48Ink Absorber Full
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Discover the MAC address of the Brother network card