FAQs & Troubleshooting
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247 Results
- 1Scan a document and e-mail it as an attachment
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Load paper in the paper tray #2
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8My Brother machine has no power.
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10I cannot print using my Brother machine on a wireless network (Mac)
- 11Enable the Brother machine's network interface.
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15Can I print from or scan to Android™ Smartphone?
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Load paper in the paper tray
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Improve poor print quality.
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24How do I adjust my Brother machine's tray use for copying and faxing?
- 25Where is the USB port on the machine?
- 26Paper Jam
- 27When I make a copy the image or text is cut off.
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29(Video) Load plain Letter/A4 paper
- 30Wrong Ink Color
- 31Load photo paper
- 32What is AirPrint?
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35Transfer faxes to the PC when my machine has a mechanical issue.
- 36(Video) Load envelopes
- 37Replace Ink
- 38Paper tray not detected/ Paper tray #2 not detected
- 39What is Brother iPrint&Scan?
- 40What is Brother Web Connect?
- 41The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Scan a document and save the scanned image to a folder on a local or network hard disk
- 44Printer Locked
- 45When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 46Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 47Make a two-sided copy. (Duplex)
- 48What driver package format is supported by my Linux distribution?
- 49The message "Replace Ink – Cannot Print" is appearing on my Brother machine's LCD.
- 50(Video)Additional paper jam clear operations