FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Scan a document and e-mail it as an attachment
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Can I print from or scan to Android™ Smartphone?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7(Video) Load plain Letter/A4 paper
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11(Video) Unpack the machine
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13What is Brother iPrint&Scan?
- 14Load paper in the paper tray
- 15Load paper in the paper tray #2
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17One or more of my colors are not printing (blank).
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19No Paper Fed
- 20Enable the Brother machine's network interface.
- 21(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Improve poor print quality.
- 24Reset the network settings to the factory default.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28My Brother machine has no power.
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 32How do I adjust my Brother machine's tray use for copying and faxing?
- 33The printer status is Offline or Paused.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Replace Ink
- 36(Video) Install the ink cartridges
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Print the Network Configuration Report
- 40After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 41Delete print jobs from the print queue.
- 42Loading paper in the manual feed slot.
- 43Scan a document and save the scanned image to a folder on a local or network hard disk
- 44Set up my Brother machine to forward the received faxes to another location.
- 45Wrong Paper Size
- 46Paper Jam
- 47Load envelopes
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)