FAQs & Troubleshooting
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137 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Set up your Brother machine
- 3Paper Size Mismatch
- 4Install Starter Ink
- 5I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Install the Brother Mobile Connect application (for mobile device)
- 9Change the Print Options to Improve Your Print Results
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11What is the default password for my Brother machine?
- 12Wireless setup is requesting a WPS PIN to complete the setup
- 13Firewall port requirements of the Scan Key Tool (Linux)
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 16How to identify your Operating System (OS).
- 17Cannot Detect
- 18Verify if the Brother machine has a dial tone.
- 19Improve poor print quality.
- 20What is the recommended paper?
- 21Check the Print Alignment from Your Brother Machine
- 22Check the Print Quality
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24The printer status is Offline or Paused.
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26One or more of my colors are not printing (blank).
- 27Document Jam
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Add your Brother machine with AirPrint (macOS)
- 32I cannot print full-page photos or images using Email Print.
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Check the remaining ink or toner level (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Remove Paper Scraps Jammed in the ADF
- 40Check the firmware version.
- 41Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Discover the MAC address of the Brother network card
- 44Why doesn't my Brother machine have a dial tone?
- 45Clean the Paper Pick-up Rollers for Paper Tray #1
- 46What is the default password for my BRAdmin or Web Based Management?
- 47No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 48Uninstall the Brother Software and Drivers (Windows)
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50Change the brscan5 scan settings using XSane (Linux)