FAQs & Troubleshooting
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235 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3Document Jam/too Long
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8One or more of my colors are not printing (blank).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11Load paper in the paper tray
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Improve poor print quality.
- 14Replace Ink
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Where is the USB port on the machine?
- 18Easy Scan to E-mail
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20How to identify your Operating System (OS).
- 21Scan a document and save the scanned image to a folder on a local or network hard disk
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24Transfer faxes to the PC when my machine has a mechanical issue.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27What is Brother iPrint&Scan?
- 28The printer status is Offline or Paused.
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 31The text and images on my copies and sent faxes are reversed.
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Load photo paper
- 34Loading paper in the manual feed slot.
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37Reset the network settings to the factory default.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Install Starter Ink
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Scan a document and e-mail it as an attachment
- 42Paper Jam
- 43Load envelopes
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Protect your Brother machine against unauthorised access over the network
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?