FAQs & Troubleshooting
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- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Paper Jam
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6How do I load paper?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12What driver package format is supported by my Linux distribution?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Improve poor print quality.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Load A3 or ledger paper and program my Brother machine to print on it.
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21What is Brother iPrint&Scan?
- 22Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 23Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 24Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 25No Paper Fed
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Ink Absorber Full
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33Cover is Open
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35Connect your Brother machine to your mobile device via a wireless router or access point.
- 36Ink Low
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38Why doesn't the machine answer when receiving a call?
- 39Replace Ink
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 43I am unable to change my Brother machine's Receive Mode.
- 44Loading paper in the manual feed slot.
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46Printer Locked
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 49What is the recommended paper?
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)