FAQs & Troubleshooting
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384 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is Brother iPrint&Scan?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11When I print, the pages are smudged with ink.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 16How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 17Where is the USB port on the machine?
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20Paper Jam
- 21Connect your Brother machine to your mobile device via a wireless router or access point.
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26Can I print from or scan to Android™ Smartphone?
- 27No Paper Fed
- 28My Brother machine feeds multiple sheets of paper at a time when printing.
- 29Forward a fax to another fax machine when my machine has a mechanical problem.
- 30Improve poor print quality.
- 31I'm using Macintosh. What is the PreScan option used for?
- 32Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Unable to Scan AX
- 42Change the number of times my Brother machine rings before it answers.
- 43Can I use voice mail on the same line as my Brother machine?
- 44One or more of my colors are not printing (blank).
- 45Document Jam
- 46Out of Memory
- 47Can my Brother machine print a report to verify a fax I sent was received?
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 50Glossy Paper does not feed correctly.