FAQs & Troubleshooting
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324 Results
- 1No Paper Fed
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6(Video) Load plain Letter/A4 paper
- 7Load paper in the paper tray
- 8(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Paper Jam
- 11Replace Ink
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Can I print from or scan to Android™ Smartphone?
- 15(Video) Connect the telephone line and power cord
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Store a Speed Dial number from my Brother machine's Caller ID History.
- 22How do I know which side up my photo paper should be in the tray?
- 23Transfer faxes to the PC when my machine has a mechanical issue.
- 24Where is the USB port on the machine?
- 25Load envelopes
- 26Unable to Scan AX
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30(Video) Load envelopes
- 31(Video) Load photo paper
- 32What is AirPrint?
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34What is Distinctive Ring and how do I program it?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Forward a fax to another fax machine when my machine has a mechanical problem.
- 38Improve poor print quality.
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40(Video) Install the ink cartridges
- 41What is Brother iPrint&Scan?
- 42Load photo paper
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Cannot Detect
- 45The scanner cover support has come off. (With Video Instructions)
- 46After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 47Use voice mail on the same line as my Brother machine.
- 48Document Jam
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Printing/ Scanning with a mobile device