FAQs & Troubleshooting
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323 Results
- 1No Paper Fed
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 6(Video) Load plain Letter/A4 paper
- 7Paper Jam
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10(Video) Load envelopes
- 11Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 12Change the number of times my Brother machine rings before it answers.
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Is my Brother machine compatible with Windows Vista?
- 16Load paper in the paper tray
- 17(Video) Load photo paper
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21Load envelopes
- 22Low Temperature
- 23What driver package format is supported by my Linux distribution?
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Print using only the black ink cartridge when the Color cartridges have run out.
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 32Configure a cover page for PC-FAX.
- 33How do I know which side up my photo paper should be in the tray?
- 34Replace Ink
- 35Confirm that a FAX I sent was received correctly.
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Store a Speed Dial number from my Brother machine's Caller ID History.
- 43The printer status is Offline or Paused.
- 44When I print, the pages are smudged with ink.
- 45Easy Scan to E-mail
- 46The text and images on my copies and sent faxes are reversed.
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48The edge of glossy paper is smudged.
- 49When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 50Transfer faxes to the PC when my machine has a mechanical issue.