FAQs & Troubleshooting
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335 Results
- 1What is Brother iPrint&Scan?
- 2Can I print from or scan to Android™ Smartphone?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The printer status is Offline or Paused.
- 8How do I load envelopes into my machine?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Replace Ink
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Load paper in the paper tray
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Can I use voice mail on the same line as my Brother machine?
- 20Can third party ink be used to refill the ink cartridges?
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23Paper Jam
- 24Where can I find the ink cartridges for my new Brother machine?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28What driver package format is supported by my Linux distribution?
- 29One or more of my colors are not printing (blank). What can I do?
- 30When I print, the pages are smudged with ink. What should I do?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Change the number of times my Brother machine rings before it answers.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Ink Low
- 42What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 47Which E-mail packages are compatible with ControlCenter3?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What is the BRAdmin Professional software used for?
- 50Print on both sides of the page. (Manual 2-sided/Duplex Printing)