FAQs & Troubleshooting
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284 Results
- 1(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 2(Video) Load A4/Letter paper
- 3(Video) Load paper in the Multi-Purpose tray (MP tray)
- 4(Video) Load A3/Ledger paper (Tray1)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7(Video) Install Ink Cartridges
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Load paper in the paper tray
- 10What is Brother iPrint&Scan?
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14Document Jam (With Video Instructions)
- 15Forward a fax to another fax machine when my machine has a mechanical problem.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Unable to Scan AX
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21Paper Jam (With Video Instructions)
- 22Transfer faxes to the PC when my machine has a mechanical issue.
- 23(Video) Set up your Brother machine
- 24(Video) Unpack your Brother machine
- 25(Video) Connect telephone line and power cords
- 26I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 27One or more of my colors are not printing (blank).
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Load Paper in the Multi-purpose Tray (MP Tray)
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 35Where is the USB port on the machine?
- 36Protect your Brother machine against unauthorised access over the network
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Printing/ Scanning with a mobile device
- 39Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 40What is Brother Web Connect?
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44What driver package format is supported by my Linux distribution?
- 45After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Install Starter Ink
- 49Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".