FAQs & Troubleshooting
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136 Results
- 1Set up your Brother machine on a wireless network (Windows/macOS)
- 2What is the default password for my BRAdmin or Web Based Management?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Set up your Brother machine
- 5Cannot Scan XX or Unable to Scan XX
- 6Printer Jam or Paper Jam
- 7Add your Brother machine with AirPrint (macOS)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 10Cannot Detect Ink Volume
- 11When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 12Protect your Brother machine against unauthorised access over the network
- 13Improve poor print quality.
- 14Replace Ink
- 15Reset the Network Settings to Factory Default
- 16The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print full-page photos or images using Email Print.
- 19Telephone Line Interference/VoIP.
- 20Install the Brother Mobile Connect application (for mobile device)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22How to identify your Operating System (OS).
- 23Cannot Detect
- 24Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 25I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 26Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Document Jam
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30Configure the Scan to Email Feature (Linux)
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33Firewall port requirements of the Scan Key Tool (Linux)
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Load Documents in the Automatic Document Feeder (ADF)
- 37Wrong Ink Cartridge
- 38Remove Paper Scraps Jammed in the ADF
- 39Enable the Brother machine's network interface.
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Discover the MAC address of the Brother network card
- 42I cannot scan via network.
- 43Ink Low
- 44No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 45Paper Size Mismatch
- 46In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47What is the recommended paper?
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50I cannot install the scanner driver in Ubuntu 21.04. (Linux)